Royal Mail tracking down or not working issue acknowledged

New updates are being added at the bottom of this story…….

Original story (published on November 10, 2022) follows:

Royal Mail is a postal service company that operates throughout the United Kingdom. It is one of the most traditional and long-lived British companies, existing since 1516.

Just in case you’re trying to get your head around why Royal Mail tracking isn’t working for you, find solace in the fact that you aren’t the only one facing issues lately.

According to multiple reports, many Royal Mail customers are currently unable to track their shipments due to the problem.

A quick look at micro-blogging site Twitter conveys there are many affected by the same issue. The problem is frustrating since tracking is a service that is charged in addition to the shipping cost.

When users try to access the tracking section, they just get a ‘Service temporarily unavailable’ error. For a quick glance, here’s how some of the complainants word the problem:

@RoyalMailHelp is the fact the tracking system is down now the reason my expected delivery has been rerouted or? (I obviously can’t track it BC of the above)
Source

@RoyalMailHelp @RoyalMail What is the point in paying for tracking when it doesn’t work? Will you be giving a refund for the tracking element of the postage? £2.85 it cost me to post a couple of pieces of paper.
Source

Down detector – a popular service that gives information about live outages – also conveys that there is an outage in the Royal Mail tracking service.

The Royal Mail team is already aware of the problem and working on a fix, but there is no ETA yet.

We’re really sorry for any inconvenience. Our IT team is aware of an issue and they’re working to fix this ASAP. Please try again later. ^RM
Source

Rest assured, we’re keeping a continuous tab on all related developments, and will update this page with relevant info as and when we come across any. So in case you’re encountering the problem discussed here, stay hooked for updates.

12:36 pm (IST): Fresh reports suggest that users are still facing issues with Royal Mail tracking. So, its unclear when this problem will be resolved.

Furthermore, the recent acknowledgment from the support also does not mention any ETA for the fix.

We’re really sorry for any inconvenience. Our IT team is aware of an issue and they’re working to fix this ASAP. Please try again later. ^RM (Source)

Featured Image: Royal Mail on Twitter

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