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Royal Mail has announced it will be changing the parcel delivery options which will help to keep them more safe and secure.
The postal service will soon allow customers who have the Royal Mail app to choose a designated ‘safe space’ for their mail to be left if they aren’t at home.
This will apply for all future parcel deliveries, and enables customers to let their postie know where to leave their deliveries if they don’t fit through the letterbox.
Wales Online reports that the safe place needs to be secure, weatherproof, easily accessible and out of sight. Any parcel that doesn’t require a signature can be left in a safe place.
Residents can set their delivery preferences in the Royal Mail app in the ‘my account’ section. There are five default options to choose from including enclosed porch, greenhouse, shed, garage or outbuilding. Customers can also use the free text ‘other’ option.
Here’s how to set up your safe space for deliveries:
- Download the Royal Mail App and set up a new account (if required)
- Go to the account section and manage account
- Here you can select address and delivery preferences
- Set a Safeplace
- Pick one of the options and save.
Nick Landon, chief commercial officer at Royal Mail, said: “Because they deliver to every house in the UK so frequently, no-one knows better where their customers like parcels to be left if they are not in than a postie. Now we’re making that delivery service even better by giving everyone the ability to record their favourite safe place on the Royal Mail app.
“We’ll use that preference for every subsequent delivery to give you even more control. It won’t stop there though. We are working on additional options to make deliveries even more convenient, such as a preferred neighbouring address and additional options for customers with accessibility needs.”
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