Royal Mail warning customers after second email scam in two weeks

Royal Mail has been forced to issue guidance urging people to remain vigilant after more than 1,700 people reported receiving hoax emails.

Callous scammers have been trying to obtain personal information forcing the postage service to warn of a second scam circulating in just two weeks.

ActionFraud dubbed the emails being sent out as “malicious” and encouraged anyone receiving them to report them straight away.

It is the second scam to circulate, Birmingham Live reports.

The advice issued said:

1. Royal Mail will never send an email asking for credit card numbers or other personal or confidential information.
2. Royal Mail will never ask customers to enter information on a page that isn’t part of the Royal Mail website.
3. Royal Mail will never include attachments unless the email was solicited by customer e.g. customer has contacted Royal Mail with an enquiry or has signed up for updates from Royal Mail.
4. Royal Mail have also stressed that they do not receive a person’s email address as part of any home shopping experience.

That came after scammers had been sending out fake Royal Mail emails to try and trick victims into giving personal information.

Scam one

Royal Mail warned people to watch out urgently for a parcel scam doing the rounds across the country.

The scams are circulating by text and email and tells recipients to make payments so they ensure their packages can get delivered.

The text states: ” Royal Mail : your package has a £2.99 shipping fee, to pay this now visit.”

It then includes a seemingly legitimate Royal Mail website, but it is all a ruse, with phishers and scammers ready to pounce and siphon your details.

“Actions will be taken if you do not pay this fee,” the text adds – but Royal Mail is warning people not to be fooled.

Scam two

ActionFraud revealed this week they had received 1,700 reports about scam emails claiming a parcel had not been delivered.

The message, which appears at first glance almost genuine, warns homeowners if they don’t opt for delivery, they will return the package to the sender.

It then directs the customer to a link, asking them to fill out an information form.

The form then asks users for their card number, security code, sort code, account number and mother’s maiden name.

It also provides a parcel number, while stating without this personal information, your package will not be redelivered.

ActionFraud tweeted: “Watch out for these fake Royal Mail emails. They’ve been reported to us over 1,700 times…Help us remove malicious emails and websites like these by forwarding suspicious emails to: report@phishing.gov.uk.”