Royal Mail warning to millions of UK residents over new scam

Scammers have been sending out fake Royal Mail emails to try and trick victims into giving personal information.

ActionFraud revealed they have received 1,700 reports about the email, that claims a parcel has been undelivered.

The message, which appears at first glance almost genuine, warns homeowners if they don’t opt for redelivery they will return the package to the sender.

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It then directs the customer to a link, asking them to fill out an information form.

The form then asks users for their card number, security code, sort code, account number and mother’s maiden name.

It also provides a parcel number, while stating without this personal information, your package will not be redelivered.

ActionFraud tweeted: “Watch out for these FAKE Royal Mail emails. They’ve been reported to us over 1,700 times.

“We followed the link in one of the emails and here’s where it leads…

“Help us remove malicious emails and websites like these by forwarding suspicious emails to: report@phishing.gov.uk.”

Advice from Royal Mail

• Royal Mail will never send an email asking for credit card numbers or other personal or confidential information.
• Royal Mail will never ask customers to enter information on a page that isn’t part of the Royal Mail website.
• Royal Mail will never include attachments unless the email was solicited by customer e.g. customer has contacted Royal Mail with an enquiry or has signed up for updates from Royal Mail.
• Royal Mail have also stressed that they do not receive a person’s email address as part of any home shopping experience.