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ROYAL Mail has warned Scots about a fraudulent ‘unpaid shipping fee’ text scam.
People across Scotland have been receiving bogus Royal Mail text alerts telling them their package has an unpaid £2.99 shipping fee.
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The text includes a link to what looks like the Royal Mail website and requests personal details, including name and bank details.
Royal Mail said email and SMS notifications are only sent to customers who have requested them through its trackable products service.
The postal service also confirmed a payment would only be asked for by email or SMS if a customs fee is due, which would also include a grey card being left at their home telling them that there’s a fee due.
Many people have been taking to social media to share their concerns over the messages.
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On Twitter, one person wrote: “There’s a scam going about pretending to be form Royal mail saying pay a £2.99 fee I got a text yesterday anyone else gets one ignore it it’s a scam.”
Another said: “Do not click link. No wonder so many pensioners are getting scammed by these cyber crooks.”
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Customers worried about fake notifications are urged to visit the Royal Mail website.
A Royal Mail spokesperson said: “Royal Mail will only send email and SMS notifications to customers in cases where the sender has requested this when using our trackable products that offer this service.
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“The only time we would ask customers to make a payment by email or by SMS is in instances where a customs fee is due. In such cases, we would also leave a grey card telling customers that there’s a Fee to Pay before we can release the item. This would apply either to an international customs fee or to a surcharge for an underpaid item.
“This card may arrive later than the email or SMS. Royal Mail Group works hard to prevent and detect fraud. We work with UK law enforcement agencies, Trading Standards and other organisations to share information and support robust proactive action against scams.
“Customers looking for advice on how to spot a fake notification should visit www.royalmail.com/scamprotection. Here they can view examples of current scams, and get advice on appropriate action.”
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