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Villages in the Yeovil area have been experiencing an “unreliable postal service” for more than two months. Odcombe and West Coker have seen problems due to a number of issues, according to a letter sent from a Royal Mail manager to a local councillor.
Senior public affairs manger Michael Hogg has written to councillor Oliver Patrick to explain the intermittent post in the area. He confirmed that the issues stem from “a review of delivery rounds” as well as “a higher than normal rate of sick absence and vacancies”.
Mr Hogg has apologised for the “incredibly frustrating” disruption. Writing on social media, Mr Patrick said: “Please don’t blame your local postie next time you see them – they are working very hard!”
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The Royal Mail letter states: “Delivering a reliable service is our top priority and I am very sorry your constituent has cause for concern. I have contacted the customer operations manager at the Yeovil Delivery Office who has confirmed that a review of delivery rounds in Odcombe and West Coker had been carried out recently.
“This means that every delivery round that originates from the Yeovil Delivery Office has changed. Every postman and woman is now delivering to a revised delivery round.
“Unfortunatelly, these changes did coincide with a higher than normal rate of sick absence and vacancies which caused additional pressure on the operation. This led to some disruption to mail services, which I fully appreciate is incredibly frustrating.
“Our operational teams plan to ensure that measures are in place to meet expected volumes of work. I apologise for the inconvenience this has caused.
“The customer operations manager has confirmed that mail deliveries to addresses in Odcombe and West Coker are currently taking place on a rotational basis to minimise disruption. I would like to reassure you that the local team are focused on returning to a six day a week service. This remains their priority.”
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