However, apart from this, Royal Mail has failed to meet its annual first- and second-class delivery targets for the rest of the year since 2019. The … Source link
Read More »Parcel firms must ‘substantially’ improve complaints handling, warns watchdog
P arcel firms “must get better” at handling customer complaints after around a quarter of people have had problems when raising issues with deliveries, regulator Ofcom has warned. The watchdog confirmed a raft of measures first set out last December and said fines or tighter regulation could be on the …
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