Tag Archives: Consumer rights

The phrase “summer of discontent” is being used increasingly to describe everything from the cost of living crisis to the heatwave and political climate. But we are also facing an unprecedented wave of strike action this summer. So what are your rights if you are affected by a strike – …

Exclusive: A lifetime of medical records and other sensitive personal information was sent through the Royal Mail with no envelope – and said she feels severely let down that a stranger could have read them The incident left the woman in a ‘state of disbelief’ A woman has been left …

Has a company treated you unfairly? Our Consumer Champion is available to help. For how to contact her click here.   In 2019 I secured a Glastonbury ticket, which has been carried over to this year because of the pandemic. I paid £280 and waited for it to arrive, but it never …

A combination of bin workers off ill due to Covid-19 and planned industrial action has affected rubbish collections in several local authorities across the country Many regions have delayed bin days due to Covid-19 and strikes ( Image: Getty Images) Brits across the country face delays to bin collections as …

An expensive phone that I bought on eBay, and returned because it was faulty, has been lost in transit and, although everyone agrees I should get my money back, eBay, PayPal and Royal Mail are all refusing to take responsibility. I bought the LGG8s ThinQ mobile phone for £345.99. The …

In late June I completed the paperwork to transfer my child’s Isa from Nationwide to NS&I. NS&I acknowledged the application, but, a month later, there was still no sign of the new account. Nationwide told me it had sent the funds by cheque on 14 July and claimed NS&I does …

Imagine you find the perfect Christmas present online for a loved one. You’ve spent hours searching for it and now you can’t stop thinking about the brownie points you are going to get on the big day. Imagine your reaction when you find out the parcel isn’t going to arrive …

Back in March, everything was looking good for Nikhil Dudeja. He and his wife Richa were about to buy their first dream home with the £45,500 deposit they had saved up with significant help from their parents, and the purchase was progressing well. While they were away on holiday Nikhil …

What happens when a company refuses to deliver an item and refuses to cancel the order? Two readers this week have found themselves in this Catch 22 situation when unspecified health and safety issues left them empty-handed and out of pocket. ST from Ashford, Kent writes: We are a charity …