Millions of us are posting presents and cards to loved ones across the UK and crossing our fingers that they will arrive by Christmas within the timeframes promised by Royal Mail. But will they? Money Mail decided to find out. We sent 100 Christmas cards to family and friends around …
Read More »What Royal Mail sale means for YOU: From a ‘one-price-goes-anywhere’ service to delivery days as takeover is approved
The 500-year-old postal service is set to be snapped up in a £3.6bn deal By SAM BARKER Updated: 12:14 EST, 16 December 2024 Royal Mail is set to be taken over by Czech billionaire Daniel Kretinsky – leaving households wondering what the deal means for them. Royal Mail is currently …
Read More »Evri has most dissatisfied customers of all parcel firms – but courier says it is ‘listening’ and improving
By Harvey Dorset Updated: 11:41 EDT, 28 October 2024 Evri customers are the most dissatisfied with their experience of contacting customer services for help, according to an annual ranking of parcel firms. Some 39 per cent of Evri customers are dissatisfied with the contact processes of the firm, according to Ofcom’s …
Read More »My Evri parcel went AWOL… but it’s a rare item: Can I make the firm keep looking for it? CRANE ON THE CASE
I sell vintage signs and other interesting items online. In May this year, a buyer purchased a rare enamel Duckhams motor oil sign with a working thermometer attached for £365. I posted it using Evri’s next-day delivery service and paid £7.78. A few days later, I was told Evri couldn’t …
Read More »Royal Mail insists it will keep fining innocent victims of counterfeit stamps
Britain being flooded with as many as one million fake stamps a week from China By Toby Walne Updated: 17:28 EDT, 16 April 2024 Money Mail today demands that Royal Mail stops fining thousands of innocent people with a £5 penalty for receiving mail with a counterfeit stamp. We insist …
Read More »Why are so many people being hit with £5 fines for ‘counterfeit’ stamps?
There is something of a mystery going on at the Royal Mail — but nothing to do with the recent Post Office scandal. Rather it involves a surge in ‘counterfeit’ stamps and a hefty £5 penalty for those who receive (and accept) mail posted using one. Money Mail has been …
Read More »Royal Mail delivering post less than once a week, say furious households
Royal Mail is delivering post less than once a week in some towns and cities across Britain, it has emerged. Hospital appointment letters, birthday cards, parcels and important bills have all gone missing in delays caused by a staffing crisis. In one city, households say they’re receiving mail as infrequently …
Read More »Can I swap my old-style stamps despite only new barcode ones being valid from 31 July?
Can I swap my old-style stamps despite only new barcode ones being valid from 31 July? Barcoded stamps are replacing normal stamps from Monday, July 31 People recieving the old stamps face fines for getting post past this deadline The Royal Mail is urging Britons to use up or swap …
Read More »Will Royal Mail’s plan for parcels kill off THOUSANDS more local post offices?
Thousands of post offices could disappear in the next two to three years as shops whose premises they share quit the high street as victims of a faltering economy. Experts fear that up to 6,000 branches are vulnerable, meaning the 11,500-strong service could halve. The ailing network receives £50million a …
Read More »A Yodel driver broke my £4k gate – why won’t it pay to fix it?
A Yodel driver damaged my home’s gate in June last year when delivering a parcel. It is electric, but the automatic opening and closing is turned off on one of the two gates. It’s an old model that doesn’t have a safety stop if something is blocking it, and as …
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