Tag Archives: Ofcom

R egulator Ofcom said it has launched an investigation into Royal Mail’s failure to meet its delivery targets in the past year – and could hand out a fine. The British delivery firm fell short of its performance targets across the 2022 to 2023 financial year for first and second …

The figures follow revelations in the Telegraph last week that “postal deserts” had sprung up across the country, leaving households starved of deliveries for up to a fortnight. Grant McPherson, Royal Mail operating chief said: “We’re sorry to any customers who may have been impacted by our performance during a …

C old calls which cheat people out of their money by tricking them into buying fake investments are to be banned under government plans to be announced next week. Prime Minister Rishi Sunak says the move is needed to “prevent fraudsters from infiltrating their way into people’s lives in the …

MPs have referred Royal Mail to the communications watchdog for not delivering letters across the country six days a week. The company was accused of having “systematically failed to deliver” its universal service obligation in a report by the Business, Energy and Industrial Strategy (BEIS) Committee. The scathing document also …

Royal Mail has been warned it must stop using the Covid-19 pandemic as an excuse for late deliveries even as it grapples with nationwide strikes. Ofcom, the communications regulator, has been investigating Royal Mail after it missed official performance targets because of Covid. The watchdog said it had decided Royal …

R oyal Mail has been slammed by communications regulator Ofcom over its continued failure to reach key targets ahead of the crucial Christmas delivery season. The watchdog said the company was using Covid as an “excuse” for the delays, and it was possible to have met the targets but the …

P arcel firms “must get better” at handling customer complaints after around a quarter of people have had problems when raising issues with deliveries, regulator Ofcom has warned. The watchdog confirmed a raft of measures first set out last December and said fines or tighter regulation could be on the …

Communications watchdog Ofcom has launched an investigation into postal service and courier company Royal Mail‘s failure to meet its delivery targets over the last twelve months. According to Ofcom rules, Royal Mail must deliver 93% of first class mail within one working day of collection and 98.5% of second class …

P arcels thrown over fences, broken items and packages taken away by bin collectors were among delivery problems experienced by around four in 10 online shoppers last Christmas. Some 43% of online shoppers experienced at least one problem with their order last Christmas, Which? found. Of those who had a …

Ofcom has proposed that the current framework regulating Royal Mail should be kept in place for a further five years. The regulator made the recommendation alongside plans to bring in new protections for parcel customers. This will require all parcel firms to tighten up complaints handling, and bring in …