Tag Archives: Ofcom

It never rains but it pours for Royal Mail, which is now under investigation by Ofcom over its failure to meet delivery targets. Yesterday, Royal Mail announced that it did not meet its performance targets in 2022/23, which included a period of industrial dispute and 18 days of strike …

Royal Mail is facing a major investigation by an industry watchdog after failing to meet its delivery targets over the past year.   The British postal giant fell short of its performance targets across the 2022 to 2023 financial year for first and second class mail and deliveries, following 18 days …

R egulator Ofcom said it has launched an investigation into Royal Mail’s failure to meet its delivery targets in the past year – and could hand out a fine. The British delivery firm fell short of its performance targets across the 2022 to 2023 financial year for first and second …

The figures follow revelations in the Telegraph last week that “postal deserts” had sprung up across the country, leaving households starved of deliveries for up to a fortnight. Grant McPherson, Royal Mail operating chief said: “We’re sorry to any customers who may have been impacted by our performance during a …

C old calls which cheat people out of their money by tricking them into buying fake investments are to be banned under government plans to be announced next week. Prime Minister Rishi Sunak says the move is needed to “prevent fraudsters from infiltrating their way into people’s lives in the …

MPs have referred Royal Mail to the communications watchdog for not delivering letters across the country six days a week. The company was accused of having “systematically failed to deliver” its universal service obligation in a report by the Business, Energy and Industrial Strategy (BEIS) Committee. The scathing document also …

Royal Mail has been warned it must stop using the Covid-19 pandemic as an excuse for late deliveries even as it grapples with nationwide strikes. Ofcom, the communications regulator, has been investigating Royal Mail after it missed official performance targets because of Covid. The watchdog said it had decided Royal …

R oyal Mail has been slammed by communications regulator Ofcom over its continued failure to reach key targets ahead of the crucial Christmas delivery season. The watchdog said the company was using Covid as an “excuse” for the delays, and it was possible to have met the targets but the …

P arcel firms “must get better” at handling customer complaints after around a quarter of people have had problems when raising issues with deliveries, regulator Ofcom has warned. The watchdog confirmed a raft of measures first set out last December and said fines or tighter regulation could be on the …

Communications watchdog Ofcom has launched an investigation into postal service and courier company Royal Mail‘s failure to meet its delivery targets over the last twelve months. According to Ofcom rules, Royal Mail must deliver 93% of first class mail within one working day of collection and 98.5% of second class …