[ad_1] P arcel firms “must get better” at handling customer complaints after around a quarter of people have had problems when raising issues with deliveries, regulator Ofcom has warned. The watchdog confirmed a raft of measures first set out last December and said fines or tighter regulation could be on the way if it fails…
[ad_1] Communications watchdog Ofcom has launched an investigation into postal service and courier company Royal Mail‘s failure to meet its delivery targets over the last twelve months. According to Ofcom rules, Royal Mail must deliver 93% of first class mail within one working day of collection and 98.5% of second class mail within three working…
[ad_1] P arcels thrown over fences, broken items and packages taken away by bin collectors were among delivery problems experienced by around four in 10 online shoppers last Christmas. Some 43% of online shoppers experienced at least one problem with their order last Christmas, Which? found. Of those who had a delivery that went wrong,…
[ad_1] Ofcom has proposed that the current framework regulating Royal Mail should be kept in place for a further five years. The regulator made the recommendation alongside plans to bring in new protections for parcel customers. This will require all parcel firms to tighten up complaints handling, and bring in better protections for disabled…
[ad_1] History aside, the new chairman would join Ofcom at a pivotal moment for its future. In the coming months the regulator will become the enforcer of new laws to rein in Google and Facebook by holding them accountable for harmful online content. A failure to comply could lead to painful consequences. The likes of…
[ad_1] Royal Mail has been fined £1.6m by the communications regulator Ofcom for delivering letters late and overcharging for stamps. Ofcom requires the postal service to deliver 93% of first-class post within one working day of collecting it but Royal Mail undershot the target, with only 91.5% of post arriving on time during the 2018-19…