Tag Archives: quality of service

Royal Mail will deliver 219 million letters late this year, even after the postal service raised stamp prices. The company has insisted its quality of service is improving, with more than 92pc of all letters arriving on or before their due delivery date this year so far. But MPs have …

Royal Mail is facing the threat of a fresh fine after delivering almost one in four first-class letters late. The postal service fell short of its targets for letter deliveries in its latest financial year, triggering an Ofcom investigation that could lead to a sanction. If confirmed, it would be …