[ad_1] One whistleblower said they dealt with surcharges “on a case by case basis” and said colleagues would often not charge customers and let them have the post without paying the “silly” £5 fine. They added they had sympathy for revenue protection staff who they claim are “misidentifying” stamps because Royal Mail has cut resources…
[ad_1] More recently Royal Mail has become embroiled in a row after a Telegraph investigation revealed that China had flooded Britain with counterfeit stamps, landing victims with £5 penalties. Senior MPs have since called on the postal service to stop the “unfair fines” while it investigates issues with new barcoded stamps, amid concerns its machines…
[ad_1] Yesterday senior MPs called on Royal Mail to stop the fines, which increased last October from £2.50 to £5, as it investigates issues with new barcoded stamps. A spate of customers claim they have been wrongly surcharged. The Liberal Democrats said it was “ridiculous” customers were being caught up in Royal Mail’s “mess” and…
[ad_1] NHS heroes SIR – When will the wonderful, hard-working people who keep the NHS functioning on a daily basis get the recognition they deserve? The description of the NHS as an “enemy” of British patients (Comment, April 10) must be so demoralising for those who work tirelessly under dreadful pressures. My husband and I…
[ad_1] An executive at Royal Mail said: “When letters arrive at the mail centre, they all go through the system and the barcode is read. If the barcode comes up as suspicious it is rejected and goes into a separate channel for further checks. “A revenue protection person will then inspect the item using specialist…
[ad_1] Royal Mail has been playing the blame game for quite some time now. When the beleaguered company’s former chief executive Simon Thompson appeared in front of the business, energy and industrial strategy committee in March 2023, he pointed the finger at rogue workers carrying tracking devices, which he later admitted were used to pressure…
[ad_1] Alicia Kearns, chairman of the foreign affairs committee, demanded the Chinese state launch an investigation and crack down on factories “brazenly” producing the counterfeits. She said: “It is incumbent upon the Chinese state to now crack down on these companies who are openly supporting illicit trade in stamps, investigate printing facilities and expose those…
[ad_1] The Royal Mail introduced barcode stamps in 2022 in an effort to put a stop to forgeries that were costing the postal service tens of millions of pounds every year. The barcodes are scanned when post arrives at sorting offices and suspicious stamps are then inspected by staff who then declare if the stamp…
[ad_1] What colour is the logo? If you have bought individual stamps, this step won’t apply to you. However, when purchasing a book of stamps or even a sheet of stamps, find the Forest Stewardship Council certification. All genuine Royal Mail stamp books and sheets will have the FSC logo. What is important to check…
[ad_1] The USO requires post to be delivered Monday to Saturday and sets targets for first and second class post. Ofcom estimated the USO costs Royal Mail between £325 million and £675 million and warned it could become “financially and operationally unsustainable” unless the rules are eased. The company lost £319 million in the first…