Households in a part of Cornwall have said their level of service from Royal Mail has massively declined in recent months.
One local doctor said problems in the Truro area meant she received no post for up to five days at a time.
Claire Bailey, a doctor at the Royal Cornwall Hospital, said it had meant she missed urgent appointments and other time-critical communications.
A spokesperson for Royal Mail said that high level of absence and vacancies at the local delivery office had impacted deliveries in the city.
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