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Virgin Media O2 making unwelcome change for customers within weeks

Virgin Media O2 is hiking the price of some of its 30 day rolling SIM Only contracts in weeks.

Virgin Media O2 making unwelcome change for customers within weeks

A major mobile firm has confirmed a big price hike for thousands of customers in weeks. Virgin Media O2 is hiking the price of some of its 30 day rolling SIM Only contracts in weeks.

From October 1 prices are set to increase by £3 a month, which works out as an extra £36 a year. A Virgin Media O2 spokesperson said: “We have written to a small proportion of former Virgin Mobile customers, who migrated across to O2 in 2023, to inform them that the cost of their Unlimited airtime plan will increase by £3 a month from 1 October.

“This will align these legacy packages more closely with the wider base of O2 customers, while also continuing to represent excellent value for connectivity that is in greater demand than ever before.”

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The increase has also been confirmed by one of O2’s support agents on their Community Forum. They said: “As part of a recent tariff review, we’re making a small adjustment to prices for customers on a specific set of 30-day rolling SIM Only plans.

“This change helps ensure greater consistency across our customer base and keeps our pricing in line with the wider market.”

And a customer email tells customers: “From 1 October 2025, the cost of your Airtime Plan will increase by £3 a month. Remember, this price rise is only for your Airtime Plan – what you’re paying for your device will stay the same.”

Sharing a tip, one web user said: “The MVNOs (Lebara etc) are usually a better bet for this type of contract anyway. I get the distinct feeling that unless they extract £20+ a month, the main networks don’t want to know you.”

“That is what I like about sim only phones and then sim only monthly rolling contracts, easy to leave,” a second said.

“I pay £5 for 4GB, unlimited text and voice, does me fine. I still have around 3GB left by the month end. I must start using it more, to get my money out of it,” another wrote.

Another sniped: “But yes, putting prices up like that O2 will lose customers, maybe that is what they want, to get rid of all the high users, so they can charge low users more money.”

Another wrote: “That is why I will never go for a contract again for mobile phone/network. I prefer to buy a phone and use it until it gives up and pay for a monthly rolling contract.

“I would love to do it with broadband, to be honest, but at least I got a 12-month contract for that.

“I hate long contracts, 24 month ones that are being forced onto people these days is pathetic and to be honest, the government should step in ad ban them, but they won’t.”


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