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Royal Mail is urging customers to be vigilant following the emergence of a scam.
The text and email scam sees recipients told they need to need to make payments online in order to make sure their packages are delivered.
The text states: “Royal Mail: your package has a £2.99 shipping fee, to pay this now visit. Actions will be taken if you do not pay this fee.”
When customers click the enclosed link, they are taken to a fake Royal Mail website where phishers and scammers can steal their personal details.
In a statement, Royal Mail has urged Brits to be vigilant when faced with unsolicited contact claiming to be from them.
“Royal Mail will only send email and SMS notifications to customers where the sender has requested this when using our trackable products that offer this service,” a spokesperson said.
“The only time we would ask customers to make a payment in an email or SMS is if a customs fee is due.
“In this case, we will also leave a grey card telling them there’s a fee to pay, either for the international customs fee or a surcharge for an underpaid item, before we can release the item.
“This may arrive later than the email or SMS.”
“Royal Mail Group works hard to prevent and detect fraud,” they added.
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