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ENERGY suppliers have been told to boost customer service after compensation payouts hit £35million.
The boss of industry watchdog Ofgem said customer satisfaction had improved from a record low of 66 per cent to a record high of 82 per cent in three years.
But he insisted there is still more to do and urged energy giants to fix smart meters, tackle billing issues and support the most vulnerable.
Ofgem chief executive Jonathan Brearley told The Sun: “It’s great to see that suppliers have stepped up to the plate, but I want energy to be the best-performing utility sector in the country for consumers.
“That’s why we’re working with suppliers to make sure customers are protected.
“That means good day-to-day services and accurate billing, as well as providing quick support to those who need it most.
READ MORE ON ENERGY BILLS
“My advice for those struggling is to ring your supplier.
“They must help you tackle your debts with payment holidays or repayment plans.”
If Ofgem finds suppliers have not treated customers fairly, they can force them to pay compensation and contribute to a fund designed to support the most vulnerable.
DELAY FOR SNAIL MAIL
ROYAL MAIL is pushing back plans that will see it stop delivering second-class letters on Saturdays.
The postal service was given a green light by regulator Ofcom to start reforms by the end of July. But in its half-year results yesterday, the group said that the full roll-out will only begin in early 2026.
Owner International Distribution Services, bought by Czech billionaire Daniel Kretinsky last year, has already run a pilot across 35 delivery offices.
Plans will also see second-class post delivered only every other weekday.
POWERING UP
ENERGY firm SSE has unveiled a £33billion five-year investment strategy, focusing heavily on UK electricity networks.
Around £27billion of the fully funded plan will be spent on transmission systems, with the remaining sum for renewables and “system flexibility”, the group said yesterday.
But it came as profits for the six months to September slumped to £586.3million, in a dip of 31 per cent year-on-year.
NATIONWIDE VOW
NATIONWIDE has made a pledge to keep all of its 696 branches, including its Virgin Money sites, open until at least 2030.
The commitment, which extends the existing promise by another two years, applies even when a Nationwide branch and a Virgin Money branch are near to each other.
Boss Dame Debbie Crosbie said: “Branches are important to our customers, communities and high streets.”
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