Royal Mail and the Scottish Government are slow with deliveries

Edward Mountain. Receiving letters and parcels before midday has been the expectation for many up and down the country for generations. However, the Royal Mail’s restructuring plans are set to drastically change delivery times altogether. The company now wants posties to start their working day later and therefore finish later. …

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The allure of ‘delight qualities’

If you were to ask which single business concept deserves to be more widely known, I would be hard-pressed to find a better answer than the Kano model. Developed in the 1980s by Dr Noriaki Kano at the Tokyo University of Science, it is not only self-evidently true, it also …

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