ASK TONY: How we won back £1.14m for readers in 2021

Once again, it has been a million-pound year for Money Mail readers as we’ve fought your corner in the face of crumbling customer service. With victories ranging from a few pounds to tens of thousands, we’ve forced firms and government bodies to treat their customers with respect, winning back £1.14 …

Read More »

Cora’s surprise letter is special delivery for granny Anne

When seven-year-old Cora Kelly Bell wrote a surprise letter to her granny in Northern Ireland, she decided to set a special challenge for the postman. Cora, who lives in Stirling in Scotland, addressed her letter simply with ‘Anne, who takes photographs of Fair Head, Ballycastle, N Ireland’. Grandmother Anne Kelly …

Read More »