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Royal Mail has added photo confirmation to its Royal Mail Tracked 24 and Royal Mail Tracked 48 signature items (including age verification) and Special Delivery Guaranteed by 9am or by 1pm services.
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Under these plans, posties will use their handheld personal digital assistants (PDAs) to capture an image of the item safely delivered, as well as the customer’s signature. The image will then be uploaded to the Royal Mail website and app, where customers will be able to input their tracking numbers to view the image and confirm that their item has been safely delivered. An image can also be uploaded to the system if a parcel is delivered to a neighbor. Furthermore, the system enables customers to view parcels that have been safely delivered by clicking on a link in the email delivery notifications sent by Royal Mail.
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