Vern, 40, had looked at other providers but said it would cost £58 to post a small box.
“We messaged the customer to notify them they wouldn’t be getting the parcel anytime soon via mail, but told them we were going to NYC [New York City], and happy to ship.”
He said the customer was “so overwhelmed” and offered to pay delivery when they arrived in the States.
“We said no to them paying and did it off our own back,” explained Vern, who receives about 30 international orders a week.
“Royal Mail aren’t updating customers on what’s going on. At least when the strikes were going on, we knew what was happening.
“We haven’t had a lot of information on this cyber-attack, we get a couple of messages when trying to buy online but no-one really knows what’s going on.”
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