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When did the issue start?
The issue started at around 7am on Tuesday, October 3.
The locations affected include London, Bristol Glasgow, Manchester, Nottingham, Norwich, Birmingham, Leeds and Liverpool.
Am I entitled to compensation from Royal Mail?
While you may not be able to claim compensation for the tracking system being down, you might be able to get money back if your parcel is delayed or lost.
If the item was sent somewhere within the UK, the normal compensation is a book of six first class stamps, according to Citizen’s Advice.
If it was sent by special delivery then you’ll get a full refund of the cost.
You can claim compensation online via the Royal Mail website or by picking up a paper claim form from your nearest Post Office.
You’ll need to provide information including proof of postage.
Royal Mail claims ‘technical issue’ will ‘not affect an item’s delivery’
A Royal Mail spokesperson told The Sun: “We are sorry our online service is temporarily unavailable.
“Our technical teams are aware of the issue, resolutions are in place, and we are working to return to our usual service as soon as possible. Please be reassured that this is a technical issue and will not affect an item’s delivery. We apologise for any inconvenience.
“Please be reassured that this is a technical issue and will not affect an item’s delivery. We apologise for any inconvenience.”
How can I contact Royal Mail?
There are several ways to get in touch with Royal Mail.
If you have social media then you can Tweet the @RoyalMailHelp Twitter page.
Bear in mind that this is separate to the general Royal Mail Twitter account.
You can also speak to the company by phoning 0345 774 0740 or by filling in a complaint form on its website.
What are the differences between first and second class letters?
The Royal Mail charges more for first class stamps as they ensure your letter gets to its destination faster.
Generally, a letter with a first class stamp on it will arrive at the intended address the next working day.
Meanwhile, it takes up to three working days for second class items to arrive.
Depending on the size of your letter, you may have to pay more for a first or second class stamp.
Currently, any letters over 35.3cm long, 25cm wide and 2.5cm thick and up to a weight of 100g, will cost £1.60 to send first class.
Meanwhile, it will cost you £1.15 to go second class.
Reports constantly rising
Reports of issues with the site are on the rise as issues are yet to be resolved.
According to DownDetector, there are now over 530 users facing issues.
