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Bosses of Royal Mail’s depot in Bracknell revealed they have experienced ‘exceptionally high volumes’ as homes in parts of the borough have been left without post for weeks.
People in Bracknell Forest spoke out about Royal Mail at the start of this month, after continuous postal delays, with some letters and parcels taking two weeks to be delivered.
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But a spokesman for the Bracknell depot explained that the sorting office is currently dealing with an unprecedented amount of post.
A Royal Mail spokesperson said: “Despite our best efforts and significant investment in extra resource, some customers may experience slightly longer delivery timescales than our usual service standards. This is due to the exceptionally high volumes we are seeing, and the impact of coronavirus-related measures we have put in place in local mail centres and delivery offices.
“Everyone at Royal Mail is working hard to deliver the most comprehensive and high quality service we can to all our customers, large and small.
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“The combination of greatly increased uptake of online Christmas shopping, in no small part driven by the recent lockdown, and the ongoing COVID restrictions mean that all delivery companies are experiencing exceptionally high volumes this year. Every single parcel, letter and card is important to us. We remain grateful to all our customers for their patience and understanding as our dedicated workforce work hard to deliver these exceptional volumes, whilst also adhering to necessary social distancing measures.
” We remain determined to be there for the country, just as we have been all year, and to ensure that we help all our customers deliver Christmas 2020.
In a post on the Facebook community group the Bracknell News, one resident reported the post boxes being ‘full to the brim’ with letters and what appears to be Christmas cards.
The post office in Crown Wood has also been taped off according to a resident on the Facebook group.
Royal Mail further added: “Temporary staff, many of whom return year after year, are helping to sort parcels, cards and letters at sites across the UK. For the past ten years, Royal Mail has opened a network of temporary parcel sort centres to handle additional Christmas volumes.
“In such cases, we always work hard to get back to providing our usual level of service as quickly as we can. We always endeavour to keep our customers as informed as we can of any changes to our services. We have a dedicated section on our website https://www.royalmail.com/coronavirus. Throughout the pandemic, every decision we make puts the health of our people and customers first.”
