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From May 2, Royal Mail posties will automatically redeliver parcels the next working day if the customer is not at home for the first delivery.
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Under the new process, the recipient will receive a card after the first delivery attempt advising that the postie will return the next working day, offering alternative options if required. The free initiative is designed to provide a more convenient experience so they do not need to travel to a Royal Mail Customer Service Point to retrieve missed mail, removing the need for any carbon emissions as a result of the journey. The move is also designed to save customers time so they do not have to contact Royal Mail or travel to collect missed deliveries, although customer service points will continue to be available for the collection of undelivered parcels and letters if required.
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