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Catching up with some of its competitors in the parcel market, Royal Mail has rolled out the option for customers to change their delivery preference once a package has been dispatched. The company said this development follows a successful pilot of the service in the southeast of England.
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If the receiving customer knows that they may not be at home at that time, the new inflight delivery options will enable them to request their item is delivered to a safe place or a preferred neighbor instead. Royal Mail said the initiative is designed to offer greater convenience for recipients while increasing the number of first-time deliveries.
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The company said that later this year it will add further options and expand the range of parcel services it will be available on. Options in the pipeline include arranging for the parcel to be delivered for collection at the customer’s convenience at a Royal Mail Customer Service Point or local Post Office branch, or arranging for the parcels to be delivered on a different day.
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