Watchdog warns parcel firms must get better at handling complaints as it confirms plans to tighten-up rules New guidance, announced earlier this year, will be introduced in April 2023 Customers to be told exactly who to contact to make a complaint and how Parcel firms expected to tell customers how …
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The painful fixed smile that was required yesterday when you were handed an unwanted gift can finally be relaxed. But it is now time to work out exactly what to do with that present you did not want – or does not fit you. Your first priority should be to …
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Thinking of booking panto tickets via Viagogo? Think twice as website can charge 15% fees on top of ticket price Sellers also typically see 10%of the purchase price taken as commission Competition regulator wants to tighten rules for secondary ticketing websites Buyers should always use a credit card to make …
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Consumers sending and receiving parcels in the UK should be treated more fairly by delivery companies, the communications regulator Ofcom said as it outlined proposed new protections today. More than ten million parcels are delivered on an average day in the UK, and Ofcom – which has responsibility for the …
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For consumers, it’s one of the body blows of Brexit. Since Britain left the EU, tens of thousands of shoppers have been hit by a raft of unexpected extra charges when buying goods from websites based in Europe. In some cases, there have been demands of nearly a half as …
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The Royal Family is estimated to spend £2.5m on energy bills a year: Here’s how it is attempting to make its estate more sustainable It is estimated the royals are spending £2.5m on bills at ten of their properties The highest usage is at Buckingham Palace where costs are £1.1m …
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Shoppers may need to be more organised than ever before Christmas as some retailers are setting earlier than usual final online order dates. In recent years, online shoppers have been able to put off last-minute ordering as retailers raced to give the latest possible delivery date. However, thanks to the …
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This time last year the nation was beginning to enjoy Christmas outdoor markets and the High Street’s festive lights. But this Christmas is likely to be very different. The pandemic has forced us inside – and while many of us are used to buying online, some will have to do …
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Royal Mail to launch ‘Parcel Collect’ service: But what is the TRUE cost of asking the postman to pick up your parcels from home? By Toby Walne, Financial Mail on Sunday Published: 21:52, 24 October 2020 | Updated: 14:46, 25 October 2020 The postman is now offering an extra service …
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The season of goodwill is upon us – and cyber criminals are rubbing their hands in anticipation at how to take advantage of our generous festive feelings. On the eve of Cyber Monday, the nation’s biggest online shopping day, The Mail on Sunday reveals the 12 online scams of Christmas …
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