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Imagine you find the perfect Christmas present online for a loved one. You’ve spent hours searching for it and now you can’t stop thinking about the brownie points you are going to get on the big day.
Imagine your reaction when you find out the parcel isn’t going to arrive in time or never turns up. This scenario might seem like a nightmare, but it is a reality for thousands of Christmas shoppers every single year.
Citizens Advice, the statutory consumer advocate for post, has warned almost 60% of online shoppers have had at least one issue with a lost or missing parcel in the past year, leaving them at least £85m out of pocket.
Our personal finance champion, Katie Morley, receives hundreds…
