Tag Archives: Consumer affairs

In the past fortnight, I have bought the following items online: a hideous cat tree that takes up most of my living room, a lavender pillow spray, two scarves, a pair of gloves, two candles, a sheet mask, a pair of fleece-lined jogging bottoms (so comfy!), a card-holder and an …

Tier 4 restrictions introduced just days before Christmas are causing chaos for consumers. From closed shops to fresh national and international travel bans, the new rules have a big effect on you and your money. We answer the most important questions. Can I go to shops to return unwanted items? …

A second worker at a separate office in London said that after 36 years of postal work, 2020 had been “the worst so far”. “It’s not in their interest to make sure people get their birthday cards, Christmas cards, and hospital appointments compared to tracked items,” he said. “But these …

Royal Mail is raising the price of a first-class stamp by an inflation-busting 9p to 85p. That means prices will have jumped by 21% since March. As a result, a first-class stamp will cost more than double what it did in 2010. The increase will take effect on 1 January, …

High street retailers and websites in the UK are returning to traditional catalogues and leaflets to grab the attention – and spending power – of shoppers stuck at home during the biggest shopping period of the year. With most stores closed and a large proportion of people working from home, …

An expensive phone that I bought on eBay, and returned because it was faulty, has been lost in transit and, although everyone agrees I should get my money back, eBay, PayPal and Royal Mail are all refusing to take responsibility. I bought the LGG8s ThinQ mobile phone for £345.99. The …

Royal Mail postal workers will for the first time collect parcels on the doorstep, in one of the biggest changes to the service as it adapts to the decline in letters and rapid growth in online shopping. From Wednesday customers across the UK will be able to pay a fee …

In late June I completed the paperwork to transfer my child’s Isa from Nationwide to NS&I. NS&I acknowledged the application, but, a month later, there was still no sign of the new account. Nationwide told me it had sent the funds by cheque on 14 July and claimed NS&I does …

One in 10 Britons has signed up to a subscription service during lockdown, with companies offering regular deliveries of food and drink reporting a huge spike in the customer numbers. Companies offering gin, cheese and coffee subscriptions have all reported big increases in customer numbers, as consumers unable to get …

Online retail giant Amazon is stopping sellers from sending non-essential items to its UK and US warehouses until 5 April, to make space for vital items needed by its customers during the coronavirus outbreak. Amazon wrote to its third-party sellers, some of whom use the company’s logistics to store and …