Tag Archives: Consumer affairs

In late June I completed the paperwork to transfer my child’s Isa from Nationwide to NS&I. NS&I acknowledged the application, but, a month later, there was still no sign of the new account. Nationwide told me it had sent the funds by cheque on 14 July and claimed NS&I does …

One in 10 Britons has signed up to a subscription service during lockdown, with companies offering regular deliveries of food and drink reporting a huge spike in the customer numbers. Companies offering gin, cheese and coffee subscriptions have all reported big increases in customer numbers, as consumers unable to get …

Online retail giant Amazon is stopping sellers from sending non-essential items to its UK and US warehouses until 5 April, to make space for vital items needed by its customers during the coronavirus outbreak. Amazon wrote to its third-party sellers, some of whom use the company’s logistics to store and …

Anastasios Siampos was suspicious after selling an iPhone for £275 on eBay. The buyer claimed it was defective and, though Siampos contested this, eBay instructed the buyer to return it using Royal Mail’s 48-hour tracked delivery service. Two days later eBay refunded the buyer, insisting that Royal Mail’s tracker showed …

Back in March, everything was looking good for Nikhil Dudeja. He and his wife Richa were about to buy their first dream home with the £45,500 deposit they had saved up with significant help from their parents, and the purchase was progressing well. While they were away on holiday Nikhil …

What happens when a company refuses to deliver an item and refuses to cancel the order? Two readers this week have found themselves in this Catch 22 situation when unspecified health and safety issues left them empty-handed and out of pocket. ST from Ashford, Kent writes: We are a charity …